hi friends, are any ory engineers online? :thinkin...
# ory-networkt
thankful-dog-96817
12/13/2022, 8:58 AMhi friends, are any ory engineers online? 🤔 our ory network instance has been extremely slow for over 20 minutes now; our site is effectively unusable. no mention of this on the status page. we're extremely worried. can I please get a response? is there an oncall engineer to ping?
thankful-dog-96817
12/13/2022, 9:00 AMalso I don't believe this chart https://status.ory.sh/history/session-check-api
thankful-dog-96817
12/13/2022, 9:14 AMservice is still degraded. the same is happening in the ory console, so I suspect all of ory network is degraded
p
proud-plumber-24205
12/13/2022, 9:24 AMHi @thankful-dog-96817
Sorry for the late reply. Yes we are are currently investigating the problem and will keep you updated.
👍 1
s
steep-lamp-91158
12/13/2022, 9:46 AM
everything should be back to normal by now
steep-lamp-91158
12/13/2022, 9:46 AM
sorry for the late response
steep-lamp-91158
12/13/2022, 9:58 AM
seeing spikes again, still investigating
t
thankful-dog-96817
12/13/2022, 10:01 AMthanks, service is still degraded
thankful-dog-96817
12/13/2022, 10:02 AMwe're starting to receive customer complaints now too
m
many-microphone-43631
12/13/2022, 10:07 AMI still see this issue, was everything resolved?
h
high-leather-33936
12/13/2022, 10:11 AMWe are currently investigating the cause for the service degradation and will post an update in 30 minutes or earlier
👍 1
s
steep-lamp-91158
12/20/2022, 2:39 PM
final writeup https://www.ory.sh/post-mortem-2022-12-13/