Hi friends, we're currently investigating connecti...
# ory-network
t
Hi friends, we're currently investigating connectivity issues with our Ory cloud instance. It's still unclear whether it's on our end, but at the very least we don't have any similar issues with any other external services. So just to check, are you aware of any issues right now or can you see matching errors on your side? Thanks!
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The connection observed an error java.net.SocketException: Connection reset
Error has been observed at the following site(s):
	*__checkpoint ⇢ Request to GET <https://auth.zezam.xyz/sessions/whoami> [DefaultWebClient]
*
This is our test environment, so load is very small. We haven't rolled Ory out to prod yet.
h
@famous-art-85498 @red-sugar-49451 can you PTAL?
t
update: it looks like the problem is indeed on our end. I suspect the root cause is that the kube/aws NAT GW idle timeout doesn't match the application's setting and our ory connection just happens to fall into the danger zone
sorry for troubling you! aren't network issues fun
h
I see, no problem! If there is anything we can help let us know :)
r
@thankful-dog-96817 in case you run into problems again, don't hesitate to contact us.