Yeah this was unfortunately a bit of a dealbreaker for us. I know SMS and email aren't best-in-class from a security standpoint but for apps with non-technically sophisticated users they are familiar to use and very easy to set up (and are still way better than having no MFA). In fact, for our user base, MFA is almost synonymous with SMS as the default assumed delivery method.
Not to mention for mobile apps, SMS MFA offers much better UX than TOTP, an important consideration when driving to try adoption at scale.