Hey guys, sorry but I seem to have broken my account :).
1. Previously, I connected a hardware key in the profile settings
2. chose the option to save to device (ChromeOS)
3. then deleted it in the profile
And now the system thinks that I definitely need to use this token, but the dialog boxes in the browser do not rise.
Sorry if this post is in the wrong channel.
m
magnificent-energy-493
02/21/2022, 11:01 AM
Hello Alexander, this is the right channel.
You added a hardware key and then deleted it, and now you need to authenticate with the deleted hardware key to access your account, is that correct?
What do you mean by 2. "save to device"? Is that a feature from ChromeOS?
h
high-optician-2097
02/21/2022, 11:15 AM
Hello Alexander, this is unfortunately a known issue that we have a fix for pending but not yet released. We can manually fix your account if you let us know the email address associated with it. You can send it to @User in a PM
k
kind-stone-54697
02/21/2022, 11:18 AM
@User Danke!
h
high-optician-2097
02/22/2022, 2:45 PM
@User Can you check whether it works now? I removed the webauthn orphan from your account 🙂
k
kind-stone-54697
02/24/2022, 10:00 AM
@User Yes, it helped, thanks!
h
high-optician-2097
02/24/2022, 10:23 AM
ok cool! the bug is now also resolved so it shouldn't happen again