Hi! Where would be the best place to send support requests for Ory Cloud? We've been having issues with what appears to be rate limiting for one of our Production tier projects in Ory. We have seen users receiving the

too many authentication requests

error message when attempting to log in. We have events where we may have ~20 users performing login at the same time. From the rate limits noted on the Ory website (https://www.ory.sh/docs/guides/rate-limits#production-plan-rate-limits), from the best of our knowledge this wouldn't approach the limits for requests to

/self-service/login

, which would fall under 40rps and 900rpm. Login also makes calls to

/sessions/whoami

, which has a limit of 80rps and 1800rpm. Our relatively small group of 20 users should not be triggering these rate limits, even if all are on the same network. Would anyone have an idea on the cause of this issue we are seeing. We have also been unable to export logs and events from Ory cloud to perform an investigation on our end, is the enterprise level event streams the only way to export these logs for further processing? Thanks!

You can send a request to support@ory.sh - also make sure to not proxy requests to Ory eg via cloudflare

Thanks @high-optician-2097, @early-magician-18981 was kind enough to respond and take a quick look, we will continue the investigation along with the support email. We aren't using Cloudflare, but thank you for the suggestion!