My credit card was declined by stripe and now i can’t access the billing page on my account.
Can anyone help please?
r
red-sugar-49451
08/15/2022, 8:13 PM
Hi Nir,
we will look into the issue tomorrow. There was a bank holiday in Poland and Germany today, so there were not too many people checking the slack channels.
s
steep-lamp-91158
08/15/2022, 8:23 PM
can you send me (here or dm) the full response body? also, what was the flow exactly? did you try to pay a project for the first time, and the checkout said it failed and then you immediately saw this? does the rest of the project work?
b
better-garden-63533
08/16/2022, 8:30 AM
i have two projects, one is already paid
second i tried to paid with a saved credit card on stripe and it failed. so i exit the website and when i returned later it show me this error (and continue to show me this error since then)
better-garden-63533
08/16/2022, 8:31 AM
the rest of the website is working, only the biling page is broken
s
steep-lamp-91158
08/16/2022, 1:29 PM
ok thanks, I will look into this
is there anything you would like to do that is currently not possible? if there is something blocking you we can do it manually, just reach out