https://www.ory.sh/ logo
Join Slack
Powered by
<@U04UQ68083H> Hi, I’m encountering an issue setti...
# ory-copilot
s
@chilly-king-10285 Hi, I’m encountering an issue setting up a custom domain on our Ory Network Essentials environment. I’ve followed the documentation and added a new CNAME record on our DNS provider (Cloudflare) that points to 
<our-project-slug>.<http://projects.oryapis.com|projects.oryapis.com>
. I’ve also deactivated proxying per the docs. The change has propagated, and when querying the new record with dig, the output looks exactly like the provided example in the docs. However, when I open the domain in a browser, I get a Cloudflare error: 
Error 1014: CNAME Cross-User Banned
with the description: 
The host is configured as a CNAME across accounts on Cloudflare, which is not allowed by Cloudflare’s security policy.
c
A message from kapa.ai
Hmm, I don't know enough to give you a confident answer yet. The extracts provided do not contain specific information about the Cloudflare error 
Error 1014: CNAME Cross-User Banned
. However, based on the information provided, it seems like you've followed the correct steps to set up a custom domain on Ory Network. You've added a CNAME record on your DNS provider and deactivated proxying as suggested in the [Ory documentation](https://www.ory.sh/docs/guides/custom-domains#setting-up-a-cname-record). The error message you're seeing suggests an issue with Cloudflare's security policy, which might be outside the scope of Ory's documentation. I would recommend reaching out to Cloudflare's support for more assistance with this specific error. In the meantime, you can review the Ory documentation on setting up custom domains to ensure all steps have been correctly followed.
7 Views
Open in Slack
PreviousNext
Powered by