Ory is the largest open source community in the world for cloud software application security. We maintain advanced open source security software solving authentication, authorization, access control, application network security, and delegation. Ory implements a variety of industry and best-practice standards including OAuth 2.0 / OAuth 2.1, OpenID Connect, Zero Trust Networking, Google Zanzibar Policy Framework, FIDO2 U2F, WebAuthn, TOTP, and more.

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We are having more timeouts and rate limits than usual today, you guys struggling with anything ops-wise?

The undefined response type is also usually a 429, but when it's returned from cloudflare directly, the body is html, which the sdk can't parse

According to SRE the project was downgraded from Scale to Essentials

You can do it self-service on the billing page :slightly_smiling_face:

Otherwise <mailto:sales@ory.sh|sales@ory.sh>

Screen Recording 2024-01-22 at 15.03.00.mov

Trying to upgrade but the button is not working..

Tried in both Arc (Chromium) and Safari without any luck

Can someone on your end upgrade us automatically <@U010F2N7G2X>? Its a bit of an emergency as customers are being rate limited and we were not notified about the downgrade..

<@U010UKXCPP0> could you please help out here quickly?

I am the owner of the project so you can look at this as a confirmation of the upgrade for any legal purposes

why did you have a scale plan in the first place? :sweat_smile: as you are not paying for one :thinking_face: was there some deal we had?

We had some issues with rate-limiting a long time ago that was resolved by you upgrading us for free for some time but then we never heard back. So it was correct that we should have been downgraded but we just did not get notified

oh ok, so it was just our bad that we didn't do it earlier

we updated some automations recently, apparently they missed your project before

I see, no worries, everything is fine on our end now

I adjusted the subscription now in stripe as well, you'll be charged some 668$ for the remaining time in January, and then 690$/month from February 22nd. I also canceled the staging subscription, as it is included in the scale one. Makes sense?