Hey everyone - we're seeing issues with verify ema...
# ory-networka
acoustic-airline-26089
07/25/2023, 11:12 AMHey everyone - we're seeing issues with verify email delivery and our email delivery page is stuck in a loading state....
b
bland-eye-99092
07/25/2023, 11:17 AMHi,
our email delivery page is stuck in a loading state....thanks for the report, we’ll take a look. What kind of issues are you seeing? Just no delivieries?
r
refined-kangaroo-48640
07/25/2023, 11:20 AMHey. We’re currently undergoing scheduled maintenance. The issues should resolve themselves shortly. Sorry for any inconvenience.
a
acoustic-airline-26089
07/25/2023, 11:22 AM@bland-eye-99092 - yes, no deliveries.
@refined-kangaroo-48640 - okay the status page says the maintenance window is over, hence the 'concern'.
h
high-optician-2097
07/25/2023, 11:52 AM
@refined-kangaroo-48640 can you please check the monitoring stack?
high-optician-2097
07/25/2023, 11:53 AM
We are still seeing increased latencies for some requests. The data is still migrating between the nodes (it takes significantly longer than expected)
high-optician-2097
07/25/2023, 1:57 PM
From the status page:
We have identified that the only component affected is the email courier. The courier is responsible for grabbing emails from a queue and sending them via SMTP. All interactions triggering email flows will have their emails added to the queue, and processed once the affected systems return to full health.
The underlying reason for the courier not being able to process the queue is that the database is having difficulties reconciling data partitions.
We are working towards a solution but can not yet provide a concrete ETA.
high-optician-2097
07/25/2023, 1:57 PM
Oh, and the dashboard for the email queue as well
high-optician-2097
07/25/2023, 1:58 PM
All emails will however be sent out once the issue is resolved.
high-optician-2097
07/25/2023, 2:13 PM
It appears that we have resolved the issue
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